What This Means for You
Jasmine Pharmacy is a specialist chronic-care pharmacy. We dispense prescription medication and provide pharmacy services intended to support the safe and appropriate use of medicines.
Our website and pharmacy communications may contain information about medicines, chronic conditions, medication safety, and our services. This information is intended for general informational and pharmacy-support purposes.
It is not a substitute for medical diagnosis, treatment, or advice from your prescribing clinician or another appropriately qualified healthcare professional.
Jasmine Pharmacy does not diagnose medical conditions through its website and does not prescribe treatment through the website.
If you have a medical emergency or a serious or rapidly worsening health problem, do not rely on this website or wait for a response from Jasmine Pharmacy. Seek immediate medical attention or contact the appropriate emergency services.
1. The Role of Jasmine Pharmacy
Jasmine Pharmacy provides pharmacy services within its licensed and professional scope.
Our pharmacists may:
- review and verify prescriptions;
- identify issues requiring clarification before dispensing;
- provide information concerning the safe and appropriate use of dispensed medicines;
- communicate with prescribing clinicians where necessary;
- dispense medication in accordance with a valid prescription; and
- provide other pharmacy services within our lawful scope.
These pharmacy activities do not replace the role of your prescribing clinician in diagnosing your condition or determining your treatment plan.
The decision to prescribe a medicine, determine the appropriate treatment, establish a diagnosis, or change a clinical treatment plan remains with the appropriately authorised prescribing clinician.
2. No Medical Advice Through Website Content
Information published on the Jasmine Pharmacy website, including information concerning:
- medicines;
- chronic conditions;
- medication use;
- possible side effects;
- storage;
- general health information; and
- pharmacy services
is provided for general informational purposes.
Website content is not personalised medical advice.
You should not use website information alone to:
- diagnose yourself or another person;
- start or stop prescription medication;
- change the dose or frequency of a medicine;
- replace one medicine with another;
- ignore advice from your clinician;
- determine that a symptom is harmless; or
- make another significant clinical decision.
If you have a question about your diagnosis, treatment plan, symptoms, medication changes, or whether a particular medicine is appropriate for you, consult your prescribing clinician or another appropriately qualified healthcare professional.
3. Prescription Requirement
Jasmine Pharmacy dispenses prescription medication only in accordance with applicable pharmacy requirements.
A medication will not be dispensed simply because:
- it appears on our website;
- you request it by name;
- you have taken it previously;
- you provide a diagnosis;
- you provide a medical note or other non-prescription document; or
- a previous prescription exists.
A valid prescription must be submitted and satisfactorily verified before dispensing.
The complete requirements are set out in our Prescription & Dispensing Policy.
Jasmine Pharmacy does not issue, renew, extend, or alter prescriptions.
4. Pharmacist Review Does Not Replace Clinical Care
Before dispensing, a Jasmine Pharmacy pharmacist may review a prescription for professional and patient-safety purposes.
This may include checking:
- whether the prescription is complete and sufficiently clear;
- whether it can be appropriately verified;
- the medication, strength, dosage, form, and quantity;
- whether clarification may be required; and
- whether information available to the pharmacist raises a medication-safety concern.
These checks are part of responsible pharmacy practice.
They do not mean that Jasmine Pharmacy has diagnosed your condition or independently assumed responsibility for selecting your treatment.
Where a clinical clarification or treatment decision is required, we may refer you back to your prescribing clinician.
5. Pharmacist Counselling and Medication Information
As part of pharmacy services, our pharmacists may provide information about the safe and appropriate use of medication, including information concerning:
- how the medicine should be taken or used;
- dosage instructions;
- storage;
- relevant precautions;
- possible interactions;
- potential adverse effects; and
- when to seek further professional advice.
This information is intended to support safe use of the medication prescribed to you.
It does not replace your prescribing clinician's diagnosis or treatment plan.
You should follow the instructions on your valid prescription and seek appropriate clinical advice before making changes to your treatment.
6. Medication Information May Not Apply to Everyone
Medicines can affect individuals differently.
Information published on our website or provided in general medication materials may not take account of factors such as:
- your medical history;
- other medicines or supplements you use;
- allergies;
- pregnancy or breastfeeding;
- age;
- kidney or liver function;
- other health conditions; or
- other individual clinical circumstances.
For this reason, general information about a medicine should not be treated as a determination that the medicine is suitable for you personally.
Your prescribing clinician and pharmacist should be consulted where an individual assessment is required.
7. Website Information and Accuracy
Jasmine Pharmacy seeks to provide information that is useful and reasonably current.
However, medical and pharmaceutical information may change as professional guidance, product information, regulatory requirements, and scientific evidence develop.
We therefore do not guarantee that every piece of website information will always be:
- complete;
- current;
- error-free;
- applicable to every patient; or
- suitable for a particular medical decision.
Website content may be changed, corrected, updated, or removed without notice.
Where there is any difference between general website information and the specific instructions provided by your prescribing clinician, the pharmacist, the medicine's approved information, or applicable professional guidance, you should seek appropriate professional clarification.
8. No Diagnosis Through Digital Communications
Information submitted through the Jasmine Pharmacy website, prescription-submission forms, email, WhatsApp, or other pharmacy communication channels is used to provide pharmacy services.
These channels are not intended to function as a diagnostic service.
Jasmine Pharmacy does not undertake to diagnose a patient's medical condition from information, photographs, symptoms, or documents submitted through these channels.
A pharmacist may identify an issue that requires clinical attention and may advise you to contact your prescribing clinician or seek medical care.
9. No Emergency Medical Service
Jasmine Pharmacy's website and digital communication channels are not emergency medical services.
Do not use the website, prescription-submission form, email, WhatsApp, or routine telephone communication as a substitute for emergency treatment.
If you experience a medical emergency, including severe or rapidly worsening symptoms, seek immediate medical attention through an appropriate emergency service or healthcare facility.
You should not wait for Jasmine Pharmacy to respond to an online or written enquiry before seeking urgent medical care.
10. Medication Availability and Treatment Outcomes
Submission of a prescription does not guarantee that a particular medication will be available.
A medication may be unavailable because of:
- stock shortages;
- supplier disruption;
- regulatory restrictions;
- medicine-specific requirements;
- temporary supply problems; or
- other circumstances affecting lawful supply.
Similarly, dispensing or use of a prescribed medicine does not guarantee a particular medical outcome.
Individual treatment outcomes depend on factors that Jasmine Pharmacy cannot control or determine through its pharmacy service.
11. Third-Party Medical Information
The website may contain links to, or references to, third-party sources for general information.
Those sources may include healthcare organisations, manufacturers, educational resources, professional bodies, or other external websites.
Jasmine Pharmacy does not control all third-party content and does not guarantee its accuracy, completeness, availability, or applicability to your circumstances.
A link or reference does not necessarily constitute an endorsement.
You should independently assess third-party medical information and seek professional advice where appropriate.
12. Clinical Relationship With Jasmine Dental and Medical Centre
Jasmine Pharmacy operates under Jasmine Dental and Medical Centre LLP.
Jasmine Pharmacy's pharmacy services and website should nevertheless be distinguished from any separate clinical services that may be provided by appropriately qualified healthcare professionals at Jasmine Dental and Medical Centre.
Use of the Jasmine Pharmacy website or pharmacy service does not, by itself, establish a doctor-patient relationship or other clinical relationship with a clinician.
Where you separately receive clinical care from a qualified clinician, the professional relationship and clinical advice arising from that care remain governed by the circumstances applicable to that clinical service.
The fact that Jasmine Pharmacy and the medical centre operate under the same legal entity does not turn pharmacy website content into a substitute for a clinical consultation.
13. Patient Choice
You are not required to obtain your medication from Jasmine Pharmacy merely because you use our website or receive healthcare services elsewhere.
Subject to applicable law and any valid prescription requirements, you may obtain prescribed medication from another pharmacy that is lawfully authorised to dispense it.
Jasmine Pharmacy's role is to provide pharmacy services within its own licensed scope.
14. No Guarantee of Individual Clinical Suitability
Nothing on the Jasmine Pharmacy website should be interpreted as a representation that a particular medicine, dosage, treatment approach, or health recommendation is appropriate for every individual.
Clinical suitability depends on the patient's individual circumstances and must be determined through appropriate professional assessment.
Where the information necessary to make a clinical decision is not available to us, Jasmine Pharmacy may be unable to answer a clinical question and may direct you to your prescribing clinician or another appropriate healthcare professional.
15. Limitation of Reliance
You remain responsible for obtaining appropriate professional medical advice for your individual health circumstances.
To the fullest extent permitted by Kenyan law, Jasmine Pharmacy is not responsible for a clinical decision made solely on the basis of general website information where that information was not provided as personalised medical advice.
Nothing in this Disclaimer excludes or limits any liability, professional obligation, consumer right, or other responsibility that cannot lawfully be excluded or limited under Kenyan law.
16. Privacy and Health Information
Information you provide through Jasmine Pharmacy's pharmacy channels may include sensitive health information.
We process personal and health information in accordance with our Privacy Policy and applicable Kenyan data-protection and health-information requirements.
The Medical Disclaimer does not change your rights concerning privacy, confidentiality, access to information, rectification, or other data-protection rights.
17. Relationship With Other Jasmine Pharmacy Policies
This Medical Disclaimer should be read together with the other policies governing Jasmine Pharmacy services.
In particular:
- the Privacy Policy explains how personal and health information is processed;
- the Prescription & Dispensing Policy explains how prescriptions are submitted, verified, and dispensed;
- the Delivery & Shipping Policy explains delivery and medication handling during transport;
- the Refund & Cancellation Policy explains cancellation and refund arrangements;
- the Patient Rights Policy explains patient rights and pharmacy-service standards;
- the Accessibility & Equal Access Policy explains accessibility, reasonable accommodations, and equal access; and
- the Terms of Use govern use of the website and related digital services.
This Disclaimer does not replace those policies.
18. Changes to This Disclaimer
We may update this Disclaimer from time to time to reflect:
- changes in our services;
- changes to website content;
- changes in applicable law or professional requirements;
- developments in healthcare or pharmacy practice; or
- improvements to our information and communication practices.
The Effective Date and Last Updated dates at the beginning of this Disclaimer identify the current version.
Material changes will be published on the website and, where appropriate, communicated through a reasonable channel.
19. Questions, Concerns and Complaints
If you have a question or concern about this Disclaimer, our website information, or the pharmacy services described here, please contact Jasmine Pharmacy through the channels provided on our website.
For Jasmine Pharmacy contact details, complaint procedures, regulatory escalation routes, active licences, and current regulator contact information, please visit our Regulatory & Complaints page.
20. Related Policies
For more information, please see: