Regulatory & Complaints

Regulatory Overview

Jasmine Pharmacy is registered and licensed to operate in Kenya. This page publishes our active operating licences and provides contact details for the regulatory authorities you may approach if you wish to escalate a concern or complaint. 

Our Licences

Jasmine Dental and Medical Centre LLP, trading as Jasmine Pharmacy, holds the following active regulatory approvals. 

Pharmacy Premises Licence

Raise a Complaint

We take every concern seriously. If you have a complaint, we encourage you to contact us first — most issues are resolved promptly and directly.

For Data Protection & Privacy

JDMC Privacy Office

• Email: privacy@jdmc.co.ke

For General Enquiries

Jasmine Pharmacy

• Phone: +254 115 524 193
  
• Email: pharmacy@jdmc.co.ke

Regulatory Authorities

If you remain unsatisfied after contacting us, or if you prefer to approach a regulator directly, the relevant authorities are listed below. 

Office of the Data Protection Commissioner (ODPC)

For complaints relating to how your personal data has been collected, stored, or used.

• Phone (Landline): +254 20 780 1800
• Phone (Mobile): +254 796 954 269
• Email: info@odpc.go.ke
• Website: odpc.go.ke
• Physical Address: Britam Towers, 12th Floor, Hospital Road, Upper Hill, Nairobi
• Address: P.O. Box 30920-00100 G.P.O, Nairobi, Kenya

Pharmacy and Poisons Board (PPB)

For complaints relating to dispensing, medication safety, or pharmacy practice standards.

• Phone: +254 709 770 100
• Email: info@ppb.go.ke
• Website: pharmacyboardkenya.org
• Physical Address: Lenana Road, Opposite DOD, Nairobi
• Address: P.O. Box 27663-00506, Nairobi, Kenya

Competition Authority of Kenya (CAK)

For complaints relating to pricing, unfair trade practices, or consumer rights.

• Phone: +254 20 262 8233

• Phone (Alternative): +254 20 277 9000

• Email: info@cak.go.ke

• Website: cak.go.ke

• Physical Address: CBK Pension Towers, 15th Floor, Harambee Avenue, Nairobi

• Address: P.O. Box 36265-00200, Nairobi, Kenya